Refunds and Returns
100% Lifetime Guarantee
100% Lifetime Guarantee
How do you know memorabilia is real? Well firstly you'd expect a guarantee that if there was ever a question regarding the authenticity of your product you could come back to the seller and receive assistance asap. Not only do we always offer that service, but we also guarantee that through the entire life of the product you can receive a 100% refund should the item prove non genuine. This has never happened at Superstar Speakers and we're confident it never will.
Our autographed items are sourced in person from the celebrity who signed them, or from other approved and audited AFTAL dealers. We do not purchase unverified autographed items from the public and we do not offer a valuation service.
Refunds & Returns
Online memorabilia purchases are eligible for a refund within a 14 day period and the buyer is responsible for the return and safe postage of the unopened item. We do not accept opened packages as this breaches the items return authenticity. We must receive the item within 7 days of notification of intention to return.
Ticket sales are non refundable. If the event is rescheduled due to COVID 19 then your ticket will remain valid for the new date and you will be notified via the email address you used to make the purchase. If you are unable to make the new date then you will be eligible for event credit. Please ensure you check any email filters so our communications will be received. If you do not receive your e ticket upon purchase then please contact firstname.lastname@example.org we cannot be held financially responsible for missed communication that results in you not attending the show. You can also keep up to date on our social media platforms and blogs. Refunds will be processed within 7-14 days of receipt of return.
In person sales are non refundable. If you buy an item in the shop or in person at an event you do not have an automatic right to change your mind and ask for a refund, no matter the value. This is also the case for purchasing auction items, once the bid is awarded as sold, the bidder and seller cannot change their minds and the buyer is obligated to pay. No refunds will be offered. All bidders enter auctions without pressure or obligation, auctions are open to all members at the event and all winning bids are final. Refunds will not be offered under any circumstances for purchased auction items.
Free Collection & Replacement
Should your item be received damaged or wrongly described then we shall collect the item free of charge and replace it at no cost to yourself. Damaged or wrongly described items must be reported immediately upon delivery.
Memorabilia purchased in person is not eligible for refund.